Thursday, August 25, 2011

Tenacious P(olicyholder)


United Policyholders Tip of the Month

... How to get your insurer to cover claim expenses

Listing and valuing damaged or stolen property and negotiating a settlement with your insurer can cost you a lot of time and money. But unless it's a business loss, you'll have to be tenacious to get your insurer to reimburse you for expenses related to documenting (preparing) your claim.

The insurance claim process after a large loss can be a full time job. Countless hours at the loss site, answering questions, making phone calls and dealing with paperwork. If you're self-employed, this means you'll lose income. Time is money. You may need to pay for professional help... an estimator, air quality tester, accountant, public adjuster or an attorney.

Business policies often specifically cover "claim preparation" expenses. If your claim is personal, you'll have to negotiate with the insurance company adjuster to get these expenses covered. Depending on the wording of your policy, you may be able to get them reimbursed under "Additional Living Expense" or similar type of coverage for extra expenses that are incurred due to a loss. Make sure to keep good records and present a clear request in writing that outlines time and money spent preparing your claim.

For more detailed tips, read our newest addition to the UP Claim Help Library: Reimbursement for claim preparation expenses.

Monday, August 1, 2011

What Is the Claims Process for Disaster Victims?

By
Expert Author Ron Reitz 

The Five Steps to Recovering Your Life After Your Home and Life Have Been Destroyed
Why use a Public Insurance Adjuster?

1. Read everything carefully before you sign anything. Your insurance company's representatives will first present you with emergency money - for immediate needs and shelter. The second round of payouts is where you need to be careful. Do not sign anything that limits your rights to seek additional proceeds.

2. Find a copy of your insurance policy. If it is destroyed or is not accessible, you should be able to get a full copy of the original insurance policy with all of its endorsements from the agent who sold you the coverage.

3. Make sure your family is safe. Most insurance policies include language that enables you to find a residence similar to your existing one. Find a hotel or rental home close to work or your kids' school that is adequate in size and clean and comfortable. Find a place similar in size and accommodations to your previous residence.

4. Get some professional help. Insurance companies hire and train their adjusters to represent the interests of the insurance company and ultimately, its investors. In many instances those adjusters do a great job helping their policyholders. However, sometimes their adjusters are too keenly focused on the bottom line of the insurance company instead of paying the policyholder what they are rightly due under the terms of their insurance policy. If you have doubts about what your insurance company is telling you, or you are simply do not have enough time and expertise to completely value and settle your claim, contact a professional that will work for you and will only represent your best interests.

5. If you go it alone, go slowly and take your time. The insurance company may pressure you to speed up the process - you may be anxious to put all of this behind you as quickly as possible in order to get back to your life, but you need to resist that urge. In these types of cases, especially with homes that have many improvements and renovations, or with families with lots of possessions, haste definitely makes waste. Take your time and carefully review each and every document before signing anything. If you don't agree with the estimates for repair or replacement provided by your insurance provider, fight back.

Why use a Public Insurance Adjuster.

In many cases, the Public Adjuster is able to get more money from the Insurance Company than you will be able to on your own. Even after deducting the Public Adjuster's small percentage fee (much less than using a lawyer), you will probably still come out ahead.

For most families affected by a disaster, the biggest advantage of using a Public Insurance Adjuster is that they can get back to living their life while a professional handles all of the details. Instead of spending 20 hours or more a week, researching replacement and rebuilding costs, analyzing and completing various forms, and negotiating with insurance company adjusters and restoration experts, the Public Adjuster can do all of that. This means you can get back to your family life. Normalcy and a return to a routine schedule will greatly help you and your family adjust and move on.

For many, the time savings and the emotional satisfaction of having a professional handle the minutiae and painful negotiations is much more important than whatever added funds the adjuster is able to get for them. It's more than just the money.

Ron Reitz is president of San Diego-based Quality Claims Management Corp., a nationally licensed public insurance adjuster, providing hazard claim recovery services to investors, mortgage servicers, homeowners and businesses. Earlier, he pioneered the national hazard insurance claims business of GMAC-RFC (now GMAC-ResCap). He is the past president of the California Association of Public Insurance Adjusters and currently serves on the board of the National Association of Public Insurance Adjusters. Contact Quality Claims Management at (866) 450-1183 or http://www.qualityclaims.com/.

Friday, June 24, 2011

United Policyholders: Tip of the Month

June 2011

Overwhelmed and Underinsured

Those two words describe the people in Missouri, Alabama and Arizona whose homes were recently wiped out. The fact is, about 2/3 of the homes in the United States are underinsured.1 UP can help you be in the third that are not. You probably think you're already paying plenty for insurance. We couldn't agree more. But why pay all that money and still come up short?

What to do?

- Pull out your policy and calculate how much your home ("dwelling") is insured for per square foot (psf). The cost to rebuild your home will depend on its style, age and location. The cost of building most homes ranges from $150-$400 psf, so if yours is below that range, it may be underinsured.

- Call your agent or insurance company and tell them you want to make sure your dwelling is insured for full replacement value. Ask if they will send an independent estimator to your home, free of charge. Some companies will. Ask how you can adjust your policy limits without spending more. A good agent will help you do this. Take good notes on the conversations and keep them in a safe place. Consider raising your deducible and trimming non-essential coverage to lower your premium.

- Spend $7 to get a second opinion from an online home replacement cost estimator like HMFacts. Take time to input detailed information about your home.

You'll find useful tips on Picking a good insurance agent or broker, Shop Smart: Tips for Insuring Your Home, and much more at http://e2ma.net/go/7108888718/208595723/223542455/36513/goto:http:/www.uphelp.org/. Please donate to support our work in tornado and wildfire areas.

1.United Policyholders post-disaster survey results are consistent with insurance industry sources that estimate more than 60% of American homes are underinsured.

To read past Tips of the Month, click here. To suggest a future Tip of the Month, click here to submit your idea.



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Thursday, June 2, 2011

Insurance Commisioner Jones Announces Substantial Decrease in Homeowners Insurance Rates by USAA

Approximately 200,000 policyholders in California affected

Insurance Commissioner Dave Jones today announced a substantial decrease in homeowner insurance rates by USAA. The recent approval of the company's rate filing reduces rates for most of its California policyholders by an average of 14.9 percent.

"Today, I am pleased to announce that my department has approved a substantial homeowners rate reduction by USAA," said Commissioner Jones. "This is good news for the approximately 200,000 USAA policyholders, most of whom will receive a rate reduction as a result. Given the current economic conditions, we are elated to be able to help consumers keep more of their hard earned money and benefit from lower insurance premiums."

"USAA is committed to offering competitive prices to our members - America's military families," said Alice Gannon, SVP and Chief Actuary, USAA Property & Casualty Insurance Group. "As a result of our favorable trends in claims costs and our ability to keep our expenses among the lowest in the industry, we're pleased to be able to reduce rates for most of our California members."

"We are pleased that USAA is implementing this $40 million rate decrease, which will provide savings to hundreds of thousands of California homeowners," said Todd M. Foreman, a Consumer Watchdog staff attorney who worked with the Department and USAA on this rate reduction. "Voters enacted Proposition 103, and gave themselves a voice in the regulatory process to ensure this kind of savings."

Across the state, the decrease translates to an average of $185 per home annually. The rate decrease will become effective November 30, 2011. USAA members will begin receiving their policy renewal packets 60-days prior to renewal starting on September 30, 2011.

The last rate change for USAA's California policyholders was in 2006, when rates were reduced by 22.1 percent. USAA insures approximately 200,000 homeowners in California and is the 6th largest homeowners and 7th largest auto insurer in the state.

USAA's 14.9 percent rate reduction is the most recent rate decrease approved by the California Department of Insurance.

Since taking office earlier this year, Commissioner Jones has already approved homeowners and automobile premium rate reductions by the following companies:
  • First National Insurance Company of America reduced homeowner rates 2.24 percent
  • Grange Insurance Association reduced homeowner rates 6.1 percent
  • Topa Insurance Company reduced auto rates 9.71 percent
  • Tokio Marine & Nichido Fire Insurance Co., LTD. reduced auto rates 4.65 percent
  • Personal Express Insurance Company reduced auto rates 6.86 percent
These rate reductions have saved California consumers millions of dollars annually in premiums.

Please visit the Department of Insurance Web site at www.insurance.ca.gov. Non media inquiries should be directed to the Consumer Hotline at 800.927.HELP. Callers from out of state, please dial 213.897.8921. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

Thursday, May 26, 2011

United Policy Holders | Tip of the Month

Increditable
It may surprise you to learn that your credit rating is probably impacting the amount you're paying for insurance more than your driving record or the condition of your home. This is called "credit-based insurance scoring." The worse your score, the higher your premium. There is no logical connection between your credit standing and your likelihood of having an accident or a home fire, so advocates believe insurers are using credit scoring to discriminate and overcharge. But despite years of efforts by United Policyholders and other consumer groups to ban the practice it remains legal and very common in all but a few states.

doctors

What can a careful consumer do?
  • Review your credit report and fix any errors you find. You are entitled to get one free credit report annually from each of the three big credit bureaus. Beware - most sites that promise a free credit report are not free because they require you to purchase something.

    www.annualcreditreport.com is the official site sponsored by the credit bureaus and you can use it to obtain and compare credit reports to see what information is missing or incorrect - particularly the report from the bureau your insurance company used to get your score. You can also get a free report and score via www.creditkarma.com. Errors on credit reports can be hard to fix, especially if you're not a "V.I.P.", as a recent New York Times article points out, but be persistent.
  • Seek out insurance companies that give discounts for positive actions such as pay-by-the-mile auto insurance which gives you the power to drive less and pay less for your insurance.

Insurance credit scoring penalizes victims of medical catastrophes and people that have suffered a job loss. The practice also penalizes consumers for rational and thrifty behavior. If you shop around for insurance, each insurer you get a quote from will make a credit inquiry. Their inquiries will be recorded and in turn hurt your credit score. If you like to use one credit card for rewards, you'll get a worse credit score than if you spread the charges over two or three cards. If you open a card account at a department store to take advantage of a 10% discount on first time purchases, your credit score will drop because of the inquiry and credit line.

Bottom line: Encourage your state lawmakers to ban credit scoring, and support United Policyholders' Advocacy and Action program by making a tax-deductible donation today. To learn more about this issue, read a special UP report by Economist Birny Birnbaum titled; Credit Scoring in Insurance: An Unfair Practice.

To read past Tips of the Month, click here. To suggest a future Tip of the Month, click here to submit your idea. 

Tuesday, May 24, 2011

Lack of home insurance can turn disaster into financial nightmare

2011 has seen more than its share of natural disasters, ranging from record-breaking tornado outbreaks to floods and wildfires. While catastrophic events disrupt the lives of everyone in their path, people without home insurance, renter’s insurance or the proper disaster coverage also must deal with debilitating financial consequences.
Unlike auto insurance, which is required by law, home insurance is not a mandatory purchase for many Americans. If you have a mortgage, your lender likely will require that you buy home insurance, but if your home is paid off, home insurance is an optional expense.
Many Americans’ homes aren’t insured for damage from disasters such as a tornado.

Some homeowners choose to get rid of their home insurance when times get tough. According to a 2009 study by the Insurance Research Council, 5 percent of homeowners reported canceling their policies as a result of the economic downturn. Others inadvertently let their policies lapse, says Ronald Reitz, a board member of the National Association of Public Insurance Adjusters. Reitz works with consumers to prepare and file insurance claims as president of Quality Claims Management.
“We often see homeowners who find that their policy was canceled two days or a week prior to this huge disaster,” Reitz says.
Renters disregard insurance
Homeowners aren’t the only ones often left dealing with the consequences of a disaster without insurance.
“Far too many renters just don’t buy rental insurance,” says Jeanne Salvatore, senior vice president of the Insurance Information Institute. Many renters think they have nothing to worry about since they don’t own the property, but if their apartments or rented homes are destroyed, their belongings usually are as well.
That’s what happened to Spencer Belkofer, an interactive marketing consultant in Alabama. “A few years ago I was renting a home which burnt to the ground,” he says. “I did not have renter’s insurance and lost everything I owned.”
Do you need flood insurance?
Not only can homeowners and renters be hurt by not having property insurance, but they can be caught off-guard without flood insurance as well. “Ninety percent of all natural disasters have some form of flooding, so the risk is very high,” Salvatore says.
A standard homeowner’s or renter’s insurance policy won’t cover flooding, even if it’s connected to another type of disaster. For example, if there’s a hurricane, a standard policy would cover wind damage, but flooding that resulted from the hurricane would be covered by a separate flood insurance policy.
While every American doesn’t need to buy flood insurance, “more people need it than have purchased it,” Salvatore says. Many renters don’t realize that they can benefit from flood insurance as well, since it not only covers damage to a building’s structure, but it also covers belongings that are damaged in a flood. You can find out whether your region is at a low, moderate or high risk of flood damage by visiting FloodSmart.gov.
Considering the costs
A standard homeowner’s or renter’s insurance policy won’t cover flooding, even if it’s connected to another type of disaster.

So, how much can a lack of insurance cost you? A 1,000-square-foot home with only 2 inches of flooding could sustain more than $10,000 in losses when you consider the costs of cleaning, repairs and lost personal items, according to the National Flood Insurance Program, created by Congress to offer flood insurance.
It typically costs more to rebuild a home than it does to construct one from scratch. One reason is because there may be demolition costs involved. Also, contractors must rebuild from the top down, which is a more time-consuming process than building from the ground up, according to building cost data provider Marshall & Swift/Boeckh.
Costs are likely to rise even higher after a natural disaster since so many people will be needing to rebuild at the same time, Reitz says. “As that demand goes up, so does the price and cost of the materials and the labor,” he says.
To find out how much a disaster would set you back:
1. Check with a local homebuilders association, surveyor or reputable builder to find out how much it would cost to rebuild your home.
2. Create an inventory of your possessions to get an idea of how much you’d have to spend to replace all of your belongings.
3. Add these two costs together to determine how much you should set aside if you decide to skip home, renter’s or flood insurance.
Should you ’skimp’ on insurance?
While other types of disaster coverage such as earthquake insurance may come into play for some people depending upon where they live, “everyone should have a homeowner’s policy or renter’s insurance policy to protect their home, and most people should have flood insurance,” Salvatore says.
An insurance agent can tell you about other types of risks that might affect your region.
“Insurance is an area that people seem to skimp on,” Reitz says. “But do you really want to skimp on insurance when it comes to protecting your home and your possessions?”
–Tamara E. Holmes